Employs Sumo Logic LogReduce to rapidly generate business insights across distributed infrastructure
REDWOOD CITY, Calif. – October 22, 2013 – Sumo Logic, the next generation machine data analytics company, today announced that Medallia, the global leader in SaaS Customer Experience Management solutions, has adopted Sumo Logic to ensure peak performance and availability of their platform. Running a distributed infrastructure, Medallia uses Sumo Logic to aggregate, centralize and generate insights from all of their machine data. Medallia selected Sumo Logic for its advanced analytics, especially the real-time dashboards and patent-pending LogReduce™ technology which distills thousands of logs into data patterns that allow Medallia to rapidly discover and remediate issues in their infrastructure.
“By enabling us to extract valuable and real-time insight out of our fast growing machine data, Sumo Logic has become the infrastructure and applications management cockpit for our operations team” said Karl Armani, senior director of infrastructure and operations at Medallia. “The rich analytics and data visualization capabilities, combined with a minimal overhead SaaS model, made Sumo Logic the perfect match for Medallia's SaaS platform”.
Medallia deployed over a dozen dashboard monitors that track three critical platform metrics: availability and uptime of the application; application performance characteristics; and overall quality. As a result of deploying Sumo Logic, Medallia no longer requires different users to log into each set of machines to understand what’s happening across the entire platform. What previously required hours to investigate now takes mere minutes.
“With Sumo Logic, customers can optimize their applications for peak performance and availability. This is made possible by analytics that quickly uncover hidden root causes of failures across all layers of the stack,” says Vance Loiselle, chief executive officer, Sumo Logic. “Our platform’s ability to integrate machine learning with human knowledge enables organizations, like Medallia, to deliver instant insight from massive data sets and keep critical resources focused on high value activities.”
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About Sumo Logic
Sumo Logic is the next-generation machine data analytics company that leverages Big Data for real-time IT insights. The company's cloud-based service provides customers like Netflix, McGraw-Hill, GoGo Inflight and Tableau Software with real-time interactive analytics at unprecedented petabyte scale. The Sumo Logic service is powered by patent-pending Elastic Log Processing™ and LogReduce™ technologies, and transforms machine data into actionable insights for IT operations, application management, and security and compliance teams. Unlike expensive and complex premise-based solutions, the Sumo Logic service has a low TCO, can be deployed instantly, scales elastically and requires zero maintenance. The company is based in Silicon Valley and is backed by Accel Partners, Greylock Partners and Sutter Hill Ventures. For more information, visit www.sumologic.com.
Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, Nordstrom, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX). We offer world-class engineering, technology innovation, a customer-centric services organization, and a Software-as-a-Service (SaaS) application that is accessed by all your employees, from the C-suite through to the frontline. Medallia helps companies create customers who love your business. Founded in 2001, Medallia has regional headquarters in Silicon Valley, London, and Buenos Aires. Learn more at www.Medallia.com and follow us at blog.medallia.com, on Twitter @Medallia, and on Facebook.com/MedalliaInc.
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