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April 29, 2014 By Sanjay Sarathy

Sumo Logic, ServiceNow and the Future of Event Management

Today’s reality is that companies have to deal with disjointed systems when it comes to detecting, investigating and remediating issues in their infrastructure. Compound that with the exponential growth of machine data and you have a recipe for frustrated IT and security teams who are tasked with uncovering insights from this data exhaust and then remediating issues as appropriate. Customer dissatisfaction, at-risk SLAs and even revenue misses are invariable consequences of this fragmented approach.

With our announcement today of a certified integration with ServiceNow, companies now have a closed loop system that makes it much easier for organizations to uncover known and unknown events in Sumo Logic and then immediately create alerts and incidents in ServiceNow. The bi-directional integration supports the ability for companies to streamline the entire change management process, capture current and future knowledge, and lay the groundwork for integrated event management capabilities. This integration takes advantage of all the Sumo Logic analytics capabilities, including LogReduce and Anomaly Detection, to identify what’s happening in your enterprise, even if you never had rules to detect issues in the first place.

ServiceNow Integration

The cloud-to-cloud integration of ServiceNow and Sumo Logic also boosts productivity by eliminating the whole concept of downloading, installing and managing software. Furthermore, IT organizations also have the ability to elastically scale their data analytics needs to meet the service management requirements of the modern enterprise.

Let us know if you’re interested in seeing our integration with ServiceNow. And while you’re at it, feel free to register for Sumo Logic Free. It’s a zero price way to understand how our machine data analytics service works.

PS – check out our new web page which provides highlights of recent capabilities and features that we’ve launched.

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Sanjay Sarathy

More posts by Sanjay Sarathy.