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DevOps and Security Glossary Terms


Real user monitoring (RUM)

While application performance management is a difficult and complicated task, there are ways that businesses and DevOps teams can make their lives easier. The two most important things when considering application performance are how users are experiencing your application from their end and how readily equipped your team is able to understand and transform data into business insights and strategies.

This is where real user monitoring can be a huge help for your application monitoring and data collection/storage needs.

What is RUM?

Real user monitoring (RUM) is an important aspect of application performance management that helps capture and analyze every event that your users make within your application or website. It provides real user metrics and measurements that help you gain insight into the user experience and allow you to assess performance and develop important business decisions related to DCX.

What types of RUM data are typically collected?

RUM is a reliable data-collection method because it collects data and performance measures directly from the end user’s browser. Embedded JavaScripts collects data from each event and user, allowing you to transfer and analyze data.

Because of how many data-event transfers are made in any single day, week, or monthly cycle, there is a ton of data to analyze. Fortunately, robots RUM solutions provide data visualization features that make it easier to understand and gain actionable insights across the various measurements, metrics, and charts produced by your solution.

Some of the most common data events captured through a RUM solution include:

  • delays that occurred on the client

  • overall end-to-end transaction times

  • network timings

  • rendering events

  • can perform high-level monitoring, alerting

  • troubleshooting any potential slow-downs

  • geographic locations of users

  • user-end operating systems and browsers

  • other comprehensive details about the specific performance of top users

  • end-to-end journey of user experience

RUM data applications

Some benefits of real user monitoring include the ability to measure service level objectives (SLOs) and indicators with ease and track the entire user journey.

SLOs need to be measured and maintained in order to maintain standards of service over a period of time. This can be difficult because there are so many metrics and indicators to track, but because RUM provides comprehensible real-world measurements of all key targets, you have access to valuable data and insights that make maintaining your SLOs and SLAs easy.

Tracking the user journey is another important aspect of application management, and RUM solutions will help contextualize user events by providing you with important attributes like profile IDs, names, email addresses, and other user-related information. You can also learn about how the various interactions within your app, like payments, receipts, and taps, are functioning. You can identify any delays or errors within the journey and start the appropriate resolution steps.

How Sumo Logic can help your RUM needs

Sumo Logic ingests data from your applications and services, analyzing and contextualizing the data to better serve true insights to better both your application reliability and user experience.

Through Sumo Logic's full-stack observability, you can use a flexible, powerful, and scalable RUM solution to gain even better visibility. Read more about RUM here and Sumo Logic Application Observability.

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