---
id: secure-third-party-service-access
title: Verification for Secure Third-Party Service Access
description: Within Sumo Logic, several links in the Help menu connect to third-party services, such as Documentation, Support, and Community and you need to verify your account before using them.
slug: /help/docs/manage/users-roles/users/secure-third-party-service-access/
canonical: https://www.sumologic.com/help/docs/manage/users-roles/users/secure-third-party-service-access/
---

import useBaseUrl from '@docusaurus/useBaseUrl';

Within Sumo Logic, several links in the **Help** menu connect to third-party services, such as **Documentation**, **Support**, and **Community**.

For security reasons, you may only access these third-party services once you verify your email address. If you have a Sumo Logic username and password, then your email address is verified.

Users that do not authenticate to Sumo Logic using a username and password are required to complete the email verification process. This usually applies to users that log in using a third-party Single Sign-On (SSO) service implementing SAML, users that access Sumo Logic from the Heroku add-on, and users of other Sumo Logic integration partners that provide SSO.

To verify your email:

1. [**New UI**](/docs/get-started/sumo-logic-ui). In the top menu select **Help**, and then select either **Support** or **Community**.  <br/>[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu select **Help**, and then select either **Support** or **Community**. 
1. You will be prompted to verify your email. Click **Send Verification Email**. <img src={useBaseUrl('img/users-roles/multi_account_third_party_verify.png')} alt="Send Verification Email message" style={{border: '1px solid gray'}} width="400" />
1. Check your email for the **Sumo Logic Email Verification Request**.
1. Open the email and click **Verify Your Email**. <br/><img src={useBaseUrl('img/users-roles/verify-email.png')} alt="Verify Your Email message" style={{border: '1px solid gray'}} width="400" />

Your email is verified, and you will be given access to the third-party service.

## Secure third-party access and new organizations

When you create a new Sumo Logic organization, you will be logged in automatically the first time without using a password. This account is not yet activated or verified for SSO third-party access, but an activation email will be sent to you automatically.

If you have not yet activated your account, if you try to access a link in the Help menu connected to third-party services, such as Community (Salesforce), you will be prompted to activate your account, and a new activation email will be sent. You must activate your account via the email before you can access a third-party service through Sumo Logic.

To activate your account:

1. [**New UI**](/docs/get-started/sumo-logic-ui). In the top menu select **Help**, and then select either **Support** or **Community**.  <br/>[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu select **Help**, and then select either **Support** or **Community**. 
1. You will be prompted to activate your account. Click **Send Activation Email**. <br/><img src={useBaseUrl('img/users-roles/activate-user-ui-prompt.png')} alt="Send Activation Email message" style={{border: '1px solid gray'}} width="400" />
1. Check your email for **Activate your Sumo Logic Account!**
1. Open the email and click **Activate Now**. <br/><img src={useBaseUrl('img/users-roles/activate-user-email.png')} alt="Activate Account message" style={{border: '1px solid gray'}} width="400" />

Your account is activated, and you will be given access to the third-party service.