---
title: Atlassian Jira Cloud
description: ''
slug: /help/docs/platform-services/automation-service/app-central/integrations/atlassian-jira-cloud/
canonical: https://www.sumologic.com/help/docs/platform-services/automation-service/app-central/integrations/atlassian-jira-cloud/
---
import useBaseUrl from '@docusaurus/useBaseUrl';
})
***Version: 1.4
Updated: March 23, 2026***
Jira is a proprietary issue tracking product developed by Atlassian that allows bug tracking and agile project management.
:::note
This integration uses the [Jira REST API v3](https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#about).
:::
## Actions
* **Add Comment to Issue** *(Notification)* - Add a comment to the specified issue.
* **Create Issue** (*Notification*) - Create a new issue in the specified Jira project.
* **Delete Issue** (*Containment*) - Delete the specified issue.
* **Get Issue** *(Enrichment)* - Returns the details for an issue.
* **Get Issue Comments** *(Enrichment)* - Get the comments of issue.
* **List Issue Fields** *(Enrichment)* - List the issue fields.
* **List Issue Transitions** *(Enrichment)* - Returns either all transitions or a transition that can be performed by the user on an issue, based on the issue's status.
* **List Issue Types** *(Enrichment)* - List the types of issue.
* **List Projects** *(Enrichment)* - List the current projects.
* **List Statuses** *(Enrichment)* - Returns a list of the statuses.
* **List Users** *(Enrichment)* - Returns a list of all users.
* **Search Into Issues** *(Enrichment)* - Search Jira Issues.
* **Update Issue** (*Notification*) - Update the specified issue field with the specified value.
* **Issues Jira Daemon** *(Daemon)* - Daemon to pull Jira issues.
## Atlassian Jira Cloud configuration
Sign in to [Jira](https://id.atlassian.com) with your Atlassian account.
})
### Create an API token
Create an API token from your Atlassian account:
1. Log in to https://id.atlassian.com/manage-profile/security/api-tokens.
1. Click **Create API token**.
1. From the dialog that appears, enter a memorable and concise **Label** for your token and click **Create**.
1. Click **Copy to clipboard**, then paste the token to your script, or elsewhere to save.
})
### Revoke an API token
A revoked token no longer works and is permanently removed from your account. If you revoke an API token currently being used, you can replace it with a new token. To revoke an API token:
1. Log in to https://id.atlassian.com/manage-profile/security/api-tokens.
1. Select **Revoke** next to the API token that you want to revoke.
1. To revoke all API tokens for your account, select **Revoke all API tokens**.
## Configure Atlassian Jira Cloud in Automation Service and Cloud SOAR
import IntegrationsAuth from '../../../../reuse/integrations-authentication.md';
import IntegrationCertificate from '../../../../reuse/automation-service/integration-certificate.md';
import IntegrationEngine from '../../../../reuse/automation-service/integration-engine.md';
import IntegrationLabel from '../../../../reuse/automation-service/integration-label.md';
import IntegrationProxy from '../../../../reuse/automation-service/integration-proxy.md';
import IntegrationTimeout from '../../../../reuse/automation-service/integration-timeout.md';
import CloudSOARAPIURL from '../../../../reuse/automation-service/cloud-soar-api-url.md';
import AccessID from '../../../../reuse/automation-service/access-id.md';
import AccessKey from '../../../../reuse/automation-service/access-key.md';
*
* **URL API**. Enter your Atlassian site URL. For example, `https://your-atlassian-site.atlassian.net/`. For information, see [Atlassian documentation](https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#about).
* **Username**. Enter the username (email address) of the admin user authorized to authenticate the integration.
* **API Token**. Enter the token you [created earlier](#create-an-api-token).
*
*
*
*
*
*
*
})
For information about Atlassian Jira Cloud, see [Jira Cloud documentation](https://support.atlassian.com/jira-software-cloud/resources/). For the REST API v3, see the [REST API v3 documentation](https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/).
### API base URLs to use
Depending on the type of API token you created, use one of the following URL formats as the API Base URL in the integration configuration:
* **For normal API token:**
Use the standard Jira Cloud domain-based URL format:
`https://.atlassian.net`
* **For scoped API token:**
Use the Atlassian API gateway format, which includes cloud ID:
`https://api.atlassian.com/ex/jira/{cloudId}`
* **How to find your cloud ID:**
Using browser endpoint:
`https://.atlassian.net/_edge/tenant_info`
## Category
Ticketing System
## Change Log
* March 20, 2025 - First upload
* Sept 10, 2025 (v1.1) - Added daemon action
* Oct 15, 2025 (v1.2) - Added support of br tag in required actions
* Nov 6, 2025 (v1.3) - Changed API endpoint in the resource connection file to prevent admin-level privileges.
* March 23, 2026 (v1.4) - Upgraded the `python3_generic` Docker image (Python 3.8) to `python3_12_generic` (Python 3.12) to address Python 3.8 end-of-life and improve security and performance.