---
title: ConnectWise Manage
description: ''
slug: /help/docs/platform-services/automation-service/app-central/integrations/connectwise-manage/
canonical: https://www.sumologic.com/help/docs/platform-services/automation-service/app-central/integrations/connectwise-manage/
---
import useBaseUrl from '@docusaurus/useBaseUrl';

<img src={useBaseUrl('/img/platform-services/automation-service/app-central/logos/connectwise-manage.png')} alt="ConnectWise Manage icon" width="100"/>

***Version: 1.4  
Updated: April 29, 2026***

Create, update, search, and gather ticket information from ConnectWise.

## Actions

* **List Tickets** (*Notification*) - Gather all available tickets.
* **Get Ticket** (*Notification*) - Gather information on a specific ticket.
* **Search Ticket** (*Notification*) - Search for a specific ticket.
* **Create Ticket** (*Notification*) - Create a new ticket.
* **Update Ticket** (*Notification*) - Update an existing ticket.
* **Add Notes To Ticket** (*Notification*) - Add a note to the ticket.
* **List Ticket Notes** (*Notification*) - Gather all ticket notes.

## Configure ConnectWise Manage in Automation Service and Cloud SOAR

import IntegrationsAuth from '../../../../reuse/integrations-authentication.md';
import IntegrationCertificate from '../../../../reuse/automation-service/integration-certificate.md';
import IntegrationEngine from '../../../../reuse/automation-service/integration-engine.md';
import IntegrationLabel from '../../../../reuse/automation-service/integration-label.md';
import IntegrationProxy from '../../../../reuse/automation-service/integration-proxy.md';
import IntegrationTimeout from '../../../../reuse/automation-service/integration-timeout.md';

<IntegrationsAuth/>
* <IntegrationLabel/>
* **URL**. Enter the API URL for your ConnectWise Manage instance, for example, `api-au.myconnectwise.net`, `api-eu.myconnectwise.net`, `api-na.myconnectwise.net`, or `api-staging.connectwisedev.com`.

* **Company Name**. Enter your ConnectWise Manage company name.

* **Public Key**. Enter a ConnectWise Manage public key.

* **Private Key**. Enter a ConnectWise Manage private key.

* **Client ID**. Enter a ConnectWise Manage client ID.
* <IntegrationTimeout/>
* <IntegrationCertificate/>
* <IntegrationEngine/>
* <IntegrationProxy/>

<img src={useBaseUrl('/img/platform-services/automation-service/app-central/integrations/connectwise/connectwise-configuration.png')} style={{border:'1px solid gray'}} alt="Connectwise Manage configuration" width="400"/>

For information about ConnectWise Manage, see the [ConnectWise website](https://www.connectwise.com/).

## Change Log

* September 17, 2019 - First upload
* July 11, 2023 (v1.1) - Updated the integration with Environmental Variables
* September 4, 2023 (v1.2)
	+ integration refactored
	+ renamed Get Tickets action to List Tickets
	+ added new actions: Add Notes To Ticket, List Ticket Notes
	+ removed Get Tickets Daemon
* October 29, 2024 (v1.3) Beta Release
    + Added the "Priority" field to the Create Ticket and Update Ticket actions.
* April 29, 2026 (v1.4) - Upgraded the `python3_generic` Docker image (Python 3.8) to `python3_12_generic` (Python 3.12) to address Python 3.8 end-of-life and improve security and performance.