---
id: restart-collectors
title: Restart a Collector
description: Learn how to restart a Collector from the Collection page.
slug: /help/docs/send-data/collection/restart-collectors/
canonical: https://www.sumologic.com/help/docs/send-data/collection/restart-collectors/
---
import useBaseUrl from '@docusaurus/useBaseUrl';
Private Preview
:::info
This feature is in Private Preview. For more information, contact your Sumo Logic account representative.
:::
This document explains how to initiate a request to restart an Installed Collector from the Collection page. The other option is to [start or stop a Collector using our provided scripts](start-stop-collector-using-scripts.md).
## Limitations
* When you confirm and click the Proceed button to restart a Collector do not refresh the web page. Refreshes could result in:
* missing status notifications such as error and success. The status request is only made by the initial session of the browser.
* the restart not initiating. In this case, you will have to request the restart again.
* A **timeout error** notification doesn't indicate the restart failed. It may still be processing the restart and needs more time.
* You cannot request restarts within five minutes of one another.
* Requires version 19.375-4.
## Failure scenarios
You cannot restart a Collector if:
* A restart is already in progress.
* A software upgrade or downgrade is in progress.
* A restart was triggered within the past five minutes.
* The Collector version does not support restarts.
* The Collector is not running or [offline](/docs/send-data/installed-collectors).
* The requesting user does not have the necessary privileges to perform a restart.
## Restart a Collector
To restart your Installed Collector in the Sumo Logic platform:
1. [**New UI**](/docs/get-started/sumo-logic-ui). In the Sumo Logic main menu select **Data Management**, and then under **Data Collection** select **Collection**. You can also click the **Go To...** menu at the top of the screen and select **Collection**.
[**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Manage Data > Collection > Collection**.
1. Find the Installed Collector and click the information icon on the right of the row.
1. The **API usage information** popup is displayed. Click the **Restart Collector** button on the bottom left.
})
1. Click **Confirm** to send the restart request.
})
1. The bottom left of the platform will provide a notification informing you the request was successful.
})
1. A few minutes later another notification is provided, either **restarted successfully** or **restart request timeout**. Do not refresh the web page, see the [limitations](#limitations) section above for details.
## Audit restarts
The [Audit Event Index](/docs/manage/security/audit-indexes/audit-event-index.md) keeps
records of restart requests with the `getCollectorRestartRequested` event and restart completions with the `getCollectorRestartCompleted` event. The following is a simple [Search](/docs/search) query that returns these event logs:
```sumo
_index=sumologic_audit_events _sourceCategory=collection
| where eventName matches /^CollectorRestart/
```
Installed Collectors store log events in its installation directory under the '**/logs**' directory. These logs are useful when troubleshooting collector issues.
### Restart Complete Event Log
```json
{
"requestId": "COLLECTOR-RESTART:0000000006763518:1634662788016",
"operator": {
"email": "sales@sumologic.com",
"id": "000000000B28AA8B",
"interface": "UI",
"sessionId": "7euc2az151mgedrglvik1",
"sourceIp": "54.177.50.196",
"type": "UserContext"
},
"collectorIdentity": {
"collectorId": "0000000006763518",
"collectorName": "sumologic"
},
"status": "SUCCESS",
"collectorVersion": "19.361-8",
"accountId": "000000000B02681B",
"eventId": "96dc3560-13cc-4ac2-b629-d1d768d69b4d",
"eventName": "CollectorRestartCompleted",
"eventTime": "2021-10-19T17:00:18.748Z",
"eventFormatVersion": "1.0",
"subsystem": "collection"
}
```
### Restart Request Event Log
```json
{
"requestId": "COLLECTOR-RESTART:0000000006763518:1634662772568",
"operator": {
"email": "sales@sumologic.com",
"id": "000000000B28AA8B",
"interface": "UI",
"sessionId": "7euc2az151mgedrglvik1",
"sourceIp": "54.177.50.196",
"type": "UserContext"
},
"collectorIdentity": {
"collectorId": "0000000006763518",
"collectorName": "sumologic"
},
"collectorVersion": "19.361-8",
"accountId": "000000000B02681B",
"eventId": "19203380-8cb3-41e0-8e56-8c9c6ba2a616",
"eventName": "CollectorRestartRequested",
"eventTime": "2021-10-19T16:59:32.587Z",
"eventFormatVersion": "1.0",
"subsystem": "collection"
}
```