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Atchik Deploys Sumo Logic to Significantly Improve Customer Service and Shorten Development Times

February 26, 2013

Sumo Logic Provides Non-Technical Users with Intuitive Dashboards to Gain Customer Insight

MOUNTAIN VIEW, Calif. – Feb. 26, 2013Sumo Logic, the next-generation log management and analytics company, today announced that Atchik, a leading European provider of mobile community and entertainment services to mobile operators worldwide, has adopted Sumo Logic to monitor all the company’s device and cloud application logs, a key factor leading to improved customer service and shorter development time.

“With Sumo Logic in place, we have improved our support levels of our mobile cloud services, and we are now able to easily resolve issues that date back to 90 days,” said Morten Hastrup, chief technology officer at Atchik. “Sumo Logic’s high-performance search and scripting capabilities immediately saved us between two to three months of development time, which represents a concrete ROI.”

Sumo Logic brings log management, data analytics and increased business insight to Atchik, enabling quick identification and resolution of customer issues. With easy-to-use features and an intuitive real-time dashboard, Sumo Logic provides even non-technical users with the means to query and monitor a system effectively.

“Our cloud-based service provides rapid business value, as we’re seeing with Atchik’s ongoing successes,” noted Sumo Logic CEO Vance Loiselle. “With this particular deployment, it’s been rewarding to see both technical and non-technical users leveraging the power and insights made accessible by our powerful machine data analysis.”

Learn more about Sumo Logic

About Atchik

Atchik!™ grows businesses and brands by building and managing mobile communities people want to use. These communities give businesses more and direct opportunities to run campaigns, promote products, offer services and even research – in unobtrusive and discreet ways. Atchik!™ is an international team of creative people, technology “geeks”, and experienced marketers. The company is spread around the world to ensure locality and relevance, and works across all major devices, platforms, and social networks. Atchik!™ has been building mobile communities since 1999. Atchik!™ “Making room for conversations.”

About Sumo Logic

Sumo Logic is the next generation log management and analytics company that leverages Big Data for real-time IT insights. The company’s cloud-based service provides customers with real-time interactive analytics at unprecedented petabyte scale. The Sumo Logic service is powered by patent-pending Elastic Log Processing™ and LogReduce™ technologies, and transforms log data into actionable insights for IT operations, application management, and security and compliance teams. Unlike expensive and complex premise-based solutions, the Sumo Logic service has a low TCO, can be deployed instantly, scales elastically and requires zero maintenance. The company is based in Silicon Valley and is backed by Accel Partners, Greylock Partners and Sutter Hill Ventures. For more information, visit

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Media Contact

Larry Smalheiser
Trainer Communications
(925) 271-8211

© Copyright 2015 Sumo Logic, Inc. All rights reserved. Sumo Logic, Elastic Log Processing, LogReduce, Push Analytics and “Big Data for Real-time IT” are trademarks of Sumo Logic, Inc. All other company and product names mentioned herein may be trademarks of their respective owners.

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“Sumo Logic brings everything together into one interface 
where we Hudl can quickly scan across 1,000 servers across and gigabytes of logs and quickly identify problems. It’s awesome software 
and awesome support.”

Jon Dokuli,
VP of Engineering

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