For almost all DevOps, App Ops and Security teams, finding that needle in the haystack, that indicator of cause, the unseen effect, and finding it quickly is fundamental to their success. Our central mission is to enable the success of these teams via rapid analysis of their machine data. During their process of researching and investigating Sumo Logic, customers invariably ask us three questions: How long will it take to get value from Sumo Logic? Everyone provides analytics – what’s different about yours? How secure is my data in the cloud? Let’s address each of these questions. Time to Value A key benefit we deliver revolves around speed and simplicity: no hardware, storage or deployment overhead. Beyond the fact that we’re SaaS the true value, however, revolves around how quickly we can turn data into actionable information. First, our cloud-based service integrates quickly into any environment (on-premises, cloud, hybrid) that generates machine data. Because we’re data source agnostic, our service can quickly correlate logs across various systems, leading to new and relevant analyses. For example, one of our engineers has written a post on how we use Sumo Logic internally to track what’s happening with Amazon SES messages and how others can very quickly set this up as well. Second, value is generated by how quickly you uncover insights. A Vice President of IT at a financial services firm that is now using Sumo Logic shared with us that incidents that used to take him 2 hours to discover and fix now takes him 10 minutes. Why? Because the machine learning that underpins our LogReduce pattern recognition engine surfaces the critical issues that his team can investigate and remediate, without the need to write any rules. Analytics Unleashed Sumo Logic was founded on the idea that powerful analytics are critical to making machine data a corporate resource to be valued rather than ignored. Our analytics engine combines the best of machine learning, real-time processing, and pre-built applications to provide rapid value. Fuze recently implemented Sumo Logic to help gain visibility of its technical infrastructure. They are now able to address incidents and improvements in its infrastructure much more quickly with specific insights. They report saving 40% in management time savings and a 5x improvement in “signal-to-noise” ratio. A critical reason why InsideView chose Sumo Logic was the availability of our applications for AWS Elastic Load Balancing and AWS CloudTrail to help monitor their AWS infrastructure and to get immediate value from our service. Security In the Cloud Customers are understandably curious about our security processes, policies and infrastructure that would help them mitigate concerns about sending their data to a 3rd party vendor. Given that our founding roots are in security and that our entire operating model is to securely deliver data insights at scale, we have a deep appreciation for the natural concerns prospects might have. We’ve crafted a detailed White Paper that outlines how we secure our service, but here are a few noteworthy highlights. Data encryption: we encrypt log data both in motion and at rest and each customer’s unique keys are rotated daily Certifications: we’ve spent significant resources on our current attestations and certifications (e.g., HIPAA, SOC 2 Type 2 and others) and are actively adding to this list Security processes: included in this bucket are centrally managed FIPS-140 two-factor authentication devices, biometric controls, whitelists for users, ports, and addresses, and more Our CISO has discussed the broader principles of managing security in the cloud in an on-demand webinar and of course you can always start investigating our service via Sumo Logic Free to understand for yourself how we answer these three questions.
Introduction The IT industry is always changing, and at the forefront today is the DevOps movement. The whole idea of DevOps is centered around helping businesses become more responsive to user requests and adapt faster to market conditions. Successful DevOps rollouts count on the ability to rapidly diagnose application issues that are hidden in machine data. Thus, the ability to quickly uncover patterns and anomalies in your logs is paramount. As a result, DevOps shops are fast becoming a sweet spot for us. Yes, DevOps can mean so many things – lean IT methodologies, agile software development, programmable architectures, a sharing culture and more. At the root of it all is data, especially machine data. In the midst of this relatively recent boom, DevOps teams have been searching for tools that help them to fulfill their requirements. Sumo Logic is a DevOps shop and at DevOps Days in Austin, we detailed our our own DevOps scale-up. We covered everything from culture change, to spreading knowledge and the issues that we faced. The result has been that our machine data analytics service is not only incredibly useful to us as a DevOps organization but provides deep insights for any organization looking to optimize its processes. Sumo Logic At Work In A DevOps Setting The very notion of software development has been rocked to its core by DevOps, and that has been enabled by rapid analysis in the development lifecycle. Sumo Logic makes it possible to easily integrate visibility into any software infrastructure and monitor the effects of changes throughout development, test and production environments. Data analysis can now cast a wide net and with our custom dashboards and flexible integration, can take place anywhere you can put code. Rapid cause-and-effect, rapid error counts, and rapid analysis mean rapid software development and code updating. If user performance has been an issue, DevOps and Sumo Logic can address those experiences as well through analytic insight from relevant data sources in your environment. That makes for better software for your company and your customers. It also means happier developers and we know that hasn’t traditionally been an easy task. Sumo Logic offers an enterprise scale cloud-based product that grows as a business grows. TuneIn, a well-known internet radio and podcast platform utilizes Sumo Logic, and in a recent guest post, their development teams shared how they used our technology to create custom searches and alerts for errors and exceptions in the logs, allowing them to reduce overall error rates by close to twenty percent. Another Sumo Logic customer, PagerDuty shared their story of a rapid Sumo Logic DevOps deployment and reaching their ROI point in under a month: Flexibility, speed, scalability, and extensibility – these are the kind of qualities in their commercial tools that DevOps shops are looking for. Netskope is a cloud based security company and a DevOps shop that has integrated Sumo Logic into their cloud infrastructure. In this video, they describe the value of Sumo Logic to provide instant feedback into the performance and availability of their application. Today, DevOps teams around the world are using Sumo Logic to deliver the insights they need on demand. With Sumo Logic supporting DevOps teams throughout their application lifecycle, organizations are able to deliver on the promise of their applications and fulfill their business goals. https://www.sumologic.com/blog... class="at-below-post-recommended addthis_tool">
Not often have I spent two weeks in August in a “winter” climate, but it was a great opportunity to spend some time with our new team in Australia, visit with prospects, customers and partners, and attend a couple of Amazon Web Service Summits to boot. Here are some straight-off-the-plane observations. A Local “Data Center” Presence Matters: We now have production instances in Sydney, Dublin and the United States. In conversations with Australian enterprises and government entities, the fact that we have both a local team and a local production instance went extremely far when determining whether we were a good match for their needs. This was true whether their use case centered around supporting their security initiatives or enabling their DevOps teams to release applications faster to market. You can now select where your data resides when you sign up for Sumo Logic Free. Australia is Ready For the Cloud: From the smallest startup to extremely large mining companies, everyone was interested in how we could support their cloud initiatives. The AWS Summits were packed and the conversations we had revolved not just around machine data analytics but what we could do to support their evolving infrastructure strategy. The fact that we have apps for Amazon S3, Cloudfront, CloudTrail and ELB made the conversations even more productive, and we’ve seen significant interest in our special trial for AWS customers. We’re A Natural Fit for Managed Service Providers: As a multi-tenant service born in the Cloud, we have a slew of advantages for MSP and MSSPs looking to embed proactive analytics into their service offering, as our work with The Herjavec Group and Medidata shows. We’ve had success with multiple partners in the US and the many discussions we had in Australia indicate that there’s a very interesting partner opportunity there as well. Analytics and Time to Insights: In my conversations with dozens of people at the two summits and in 1-1 meetings, two trends immediately stand out. While people remain extremely interested in how they can take advantage of real-time dashboards and alerts, one of their bigger concerns typically revolved around how quickly they could get to that point. “I don’t have time to do a lot of infrastructure management” was the common refrain and we certainly empathize with that thought. The second is just a reflection on how we sometimes take for granted our pattern recognition technology, aka, LogReduce. Having shown this to quite a few people at the booth, the reaction on their faces never gets old especially after they see the order of magnitude by which we reduce the time taken to find something interesting in their machine data. At the end of the day, this is a people business. We have a great team in Australia and look forward to publicizing their many successes over the coming quarters.
Today’s reality is that companies have to deal with disjointed systems when it comes to detecting, investigating and remediating issues in their infrastructure. Compound that with the exponential growth of machine data and you have a recipe for frustrated IT and security teams who are tasked with uncovering insights from this data exhaust and then remediating issues as appropriate. Customer dissatisfaction, at-risk SLAs and even revenue misses are invariable consequences of this fragmented approach. With our announcement today of a certified integration with ServiceNow, companies now have a closed loop system that makes it much easier for organizations to uncover known and unknown events in Sumo Logic and then immediately create alerts and incidents in ServiceNow. The bi-directional integration supports the ability for companies to streamline the entire change management process, capture current and future knowledge, and lay the groundwork for integrated event management capabilities. This integration takes advantage of all the Sumo Logic analytics capabilities, including LogReduce and Anomaly Detection, to identify what’s happening in your enterprise, even if you never had rules to detect issues in the first place. The cloud-to-cloud integration of ServiceNow and Sumo Logic also boosts productivity by eliminating the whole concept of downloading, installing and managing software. Furthermore, IT organizations also have the ability to elastically scale their data analytics needs to meet the service management requirements of the modern enterprise. Let us know if you’re interested in seeing our integration with ServiceNow. And while you’re at it, feel free to register for Sumo Logic Free. It’s a zero price way to understand how our machine data analytics service works. PS – check out our new web page which provides highlights of recent capabilities and features that we’ve launched.
It has been an extremely productive start to 2014 at Sumo Logic. Over the past few weeks I've talked with a number of customers about their current and planned use of Sumo Logic. From these conversations three distinct patterns have emerged around the core value of what we provide which I'd like to share.
Remember Moneyball? Moneyball is the story of how the performance of the Oakland A’s skyrocketed when they started to vet players based on sabermetrics principles, a data-driven solution that defied conventional wisdom. The team’s success with a metrics-driven approach only came about because GM Billy Beane and one of his assistants, Paul DePodesta, identified the value in player statistics and trusted these insights over what other baseball teams had accepted was true. Any business can learn a significant lesson from Billy Beane and Paul DePodesta, and it is a lesson that speaks volumes about the future of data in business. If a business wants their data to drive innovation, they need to manage that data like the Oakland A’s did. Data alone does not reveal actionable business insights; experienced analysts and IT professionals must interpret it. Furthermore it’s up to business leaders to put their faith in their data, even if it goes against conventional wisdom. Of course, the biggest problem companies confront with their data is the astronomical volume. While the A’s had mere buckets of data to pour through, the modern enterprise has to deal with a spewing fire hose of data. This constant influx of data generated by both humans and machines has paralyzed many companies who often never analyze the data available to them or just analyze the data reactively. Reactive data analysis, while useful to interpret what happened in the past, can't necessarily provide insights into what might occur in the future. Remember your mutual fund disclaimer? Innovation in business will stem from companies creating advantages via proactive use of that data. Case in point: Amazon’s new initiative to anticipate customers’ purchases and prepare shipping and logistics "ahead of time.” The ability to be proactive with machine data won’t be driven simply by technology. It will instead stem from companies implementing their own strategic combination of machine learning and human knowledge. Achieving this balance to generate proactive data insights has been the goal of Sumo Logic since day one. While we have full confidence in our machine data intelligence technologies to do just that, we also know that is not the only solution that companies require. The future of data in the enterprise depends on how companies manage their data. If Billy Beane and Paul DePodesta effectively managed their data to alter the trajectory of the Oakland A’s, there is no reason that modern businesses cannot do the same. This blog was published in conjunction with 'Data Innovation Day'
Customers love flexibility, especially if that flexibility drives additional business value. In that vein, today we announced an expansion of our log data collection capabilities with our hosted HTTPS and Amazon S3 collectors that eliminate the need for any local software installation. There may be a variety of reasons why you don’t want or can’t have local collectors – for example, not having access to the underlying infrastructure as often happens with Infrastructure-As-A-Service (IaaS) environments. Or you simply don’t feeling like deploying any local software into your current infrastructure. Defining these hosted collectors is now baked into the set-up process, whether you’re using Sumo Logic Free or our Enterprise product. With these new capabilities, companies can now unify how they collect and analyze log data generated from private clouds, public clouds, and their on-premise infrastructure. They can then apply our unique analytics capabilities like LogReduce to generate insight across every relevant application and operational tier. With companies increasingly moving towards the Cloud to power different parts of their business, it’s imperative that they have the necessary means to troubleshoot and monitor their diverse infrastructure. Sumo Logic provides that flexibility.
Vance and I spent a week on the East Coast talking with a variety of analysts about the Sumo Logic story. Apart from the usual questions (“where did you come up with that name?”), there were a number of interesting observations from our first ‘tour’. Different aspects of our story appeal to different analysts, depending on particular research areas. Some people latched onto our “Analytics for IT” story and were interested in a deep understanding of how we plan to take LogReduce and its associated capabilities to the proverbial next level. Others were interested in understanding just how elastic our cloud-based architecture is to support the potential bursting and scaling needs of a number of different clients. Still others focused on the ROI potential of our solution across a variety of different use cases. Once we actually showed a live example of how LogReduce works (hello, Sumo on Sumo) everyone instinctively understood the huge operational and business value that LogReduce brings by distilling hundreds of thousands of log messages into a set of twenty to thirty real patterns. Thank goodness for ubiquitous WiFi. My most interesting meeting was with about 20 people from a particular banking outfit with whom I spent the first ten minutes explaining what log files were and why analyzing them could uncover real insights from a business. Getting back to first principles was illuminating because without explaining the business reason for looking at log files, your so-called features are almost irrelevant. We have our sales kickoff this week. There’s a ton of energy across every group, not just because of the success we’ve had but also from the enormous opportunity to help small and large businesses generate value from their machine data. We’d love to get your feedback on our service – try Sumo Logic Free and tell us what you think.
My first couple of months at Sumo Logic have been a whirlwind of good activity and I thought I'd share some of the reasons that got me excited about the opportunity and that continue to hold true after talking with customers, partners, and prospects. Sumo Logic = Short Time to Operational Value When I started the interview process with Sumo Logic, I registered for our free product to understand the experience. It took me 15 minutes to register, download a collector, point it to log files on my laptop and see the first set of analyses in the Sumo Logic cloud-based application. If the process was fairly seamless to me as a marketing person, it certainly bode well for the technical IT and Operations teams who typically work with log management products like ours. Powerful Analytics (Of Two Kinds) It's one thing to ingest the volumes of machine data that get generated every day; it's quite another to provide useful insights into what that data means for the business. The Sumo Logic approach has been to focus on two types of analytics. a) The first is to focus on the "known unknowns" issues associated with your machine data - typically these approaches consist of some combination of search functions, reports and real-time dashboards. b) The second is the far more difficult process of helping customers analyze issues that fall into the "unknown unknowns" category, and this is what got me extremely excited about what Sumo Logic is doing. If you have hundreds of pages of log files, how do you know what to search for? Enter the concept of LogReduce, our patent-pending technology that enables companies to take hundreds or thousands of pages and distills them down into a meaningful set of patterns. These patterns enable you to understand issues with your infrastructure that you typically had no idea were occurring. The Opportunity For Community I'm a big believer that communities are a natural way to help people solve problems, get answers to pressing questions, and feel like they're part of a network that can help them professionally and personally. Having run a developer program at scale in a past life, I think there is plenty of opportunity to build a community of passionate Sumo Logic users around the world, at both a program level and within the product itself which is easier to do with a cloud-based service like ours. If you're interested in seeing why I'm excited, try Sumo Logic Free and participate in our community via Twitter.