ServiceNow Webhook Integration for Sumo Logic

Sumo Logic’s cloud-native integration with ServiceNow makes it easier than ever for IT and Security Ops teams to:

• Streamline event detection and incident management with consistent workflows and optimized service management processes.

• Proactively monitor business services and infrastructures in real-time for anomalous and known events.

• Automatically assign incidents to appropriate teams (and incorporate other event information as needed) with a unique bi-directional workflow.

• Add contextual information and annotations to streamline future event detection and improve response time.

• Improve security posture by organizing and understanding your data.

• Streamline change management, meet service-level agreements (SLAs), and other business standards

Increase productivity and reduce costs associated with security and compliance, system downtime, and malfunctioning revenue-generating sources.

Outliers detected by Sumo Logic’s Continuous Intelligence Platform can be routed directly to ServiceNow ITOM, ITSM and Security Incident Response via native webhook integrations to initiate investigations before services are impacted.

Easily map fields from ServiceNow tables to alert payloads, with full support for Domain Separation, giving IT and security operations teams valuable insights into events and incidents for expedited resolution.