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October 24, 2019 By Ben Newton

Context is Everything - How SPS Commerce uses context to embrace complexity

If there is one thing that all Software as a Service (SaaS) companies understand, it is the pressure of “being fired”, as SPS Commerce’s Andy Domeier puts it. SPS Commerce is a cloud-based supply chain management software company and Andy is a Senior Director of Technology there - so he knows what he is talking about. Part of the core value of buying SaaS solutions is that you are typically buying a subscription, which means that you can also cancel that subscription at some point. That means that SaaS companies that want to survive have to keep their customers happy - or else face the ax.

As Andy explains, the way to achieve this lofty goal of longevity is to move fast and reliably. The hard part about this equation is that those two goals often conflict, which is what gave rise to disciplines like DevOps and Site Reliability Engineering (SRE). To balance these objectives, we see the adoption of technologies like microservices, cloud, containers, and Kubernetes. While allowing teams to move fast and reliably, these systems also massively increase complexity.

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Ben Newton

Ben Newton

Ben is a veteran of the IT Operations market, with a two decade career across large and small companies like Loudcloud, BladeLogic, Northrop Grumman, EDS, and BMC. Ben got to do DevOps before DevOps was cool, working with government agencies and major commercial brands to be more agile and move faster. More recently, Ben spent 5 years in product management at Sumo Logic, and is now running product marketing for Operations Analytics at Sumo Logic. His latest project, Masters of Data, has let him combine his love of podcasts and music with his love of good conversations.

More posts by Ben Newton.

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