eNett makes the most of machine data insights with Sumo Logic for better regulatory compliance and improved customer service

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  Challenge

  As is the case with every financial services organization, eNett was obligated to obey a constantly evolving collection of compliance regulations, while concurrently striving to reduce its security exposure. Carrying out these responsibilities consumed a significant amount of time and effort, which siphoned off resources from the company’s primary mission. At the same time, eNett eagerly sought techniques to empower its front-line customer support staff to speedily resolve client issues without needing to disturb its software developers.

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  Solution

  eNett deployed Sumo Logic’s cloud-native machine data analysis platform to replace an assortment of cumbersome manual procedures along with a legacy system.

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  Results

  With the new platform in place, eNett is in a much better position to fulfill its audit and security commitments. In addition, its client support processes are now far more efficient; with a major reduction in the number of cases that reach software developers.