Gaurav Jain is a senior software engineer at Sumo Logic currently busy tinkering with and learning about large scale distributed systems.
Outages and postmortems are a fact of life for any software engineer responsible for managing a complex system. And it can be safely said that those two words – “outage” and “postmortem,” do not carry any positive connotations in the remotest sense of the word. In fact, they are generally dreaded by most engineers. While that sentiment is understandable given the direct impact of such incidents on customers and the [...]