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Kalyan Ramanathan

Kalyan Ramanathan

Kalyan has more than 20 years of experience in software and marketing and brings a a deep understanding of the IT operations and management market.

Prior to Sumo Logic, Kalyan was the VP of Product Marketing at AppDynamics. He has also served as CMO at Crittercism, VP of Marketing at Electric Cloud and as Senior Director of Product Marketing at Opsware/HP.

Kalyan began his career at Intel and has an MBA from the Stanford Graduate School of Business.

Posts by Kalyan Ramanathan

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5 business reasons why every CIO should consider Kubernetes

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6 Observations from the 2019 CI Report: State of Modern Applications and DevSecOps In The Cloud

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Serverless vs. Containers: What’s the Same, What’s Different?

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Gartner is fully in the cloud. Are you?

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Comparing a Multi-Tenant SaaS Solution vs. Single Tenant

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Sumo Logic's Third Annual State of Modern Apps and DevSecOps in the Cloud Report is Here!

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IRS 2018 Tax Day Website Outage: Calculating The Real Monetary Impact

Every year, the proverbial cyber gods anticipate a major data breach during tax day, and this year, they weren’t completely wrong. While we didn’t have a cyber meltdown, we did experience a major technology failure. Many U.S. taxpayers may already know what I am talking about here but for those outside of the country, let me fill you in. The U.S. Internal Revenue Service (IRS) website crashed on April 17 — the infamous tax filing day. And much like death, or rush hour traffic, no one can escape doing his or her taxes. And thanks to the good graces of the IRS, the deadline was extended a day to April 18, so that taxes could be filed by everyone as required by U.S. laws. Now you might say “ah shucks, it’s just a day of downtime. How bad can it be?” In short, bad, and I’m going to crunch some numbers to show you just how bad because here at Sumo Logic, we care a lot about customer experience and this outage was definitely low on the customer experience scale. The below will help you calculate the financial impact of the total downtime and how the delays affected the U.S. government — and more importantly, the money the government collects from all of us. To calculate the cost of the one day downtime of the IRS app, we did some digging in terms of tax filing statistics. And here’s what we found: On average over 20 million taxpayers submit their taxes in the last week, according to FiveThirtyEight. Half of these folks — 50 percent, ~10M (million) people — submitted on the last day, and therefore were affected by the site outage. How did we arrive at this number? Well, we made a conservative assumption that the folks who waited until the last week were the classic procrastinators (you know who you are!). And these procrastinators generally wait until the last day (maybe even the last hour) to file their taxes, which was also backed up by the IRS and FiveThirtyEight data points. We also make a practical assumption that most last-minute tax filers are “payees,” meaning you are waiting for the last day because you are paying money to the government. After all, if you are getting money back, there’s more incentive to file early and cash in that check! You with me so far? Now, in order to determine the amount of money the IRS collects on the last day, we need to know what the average filer pays to the IRS. This was a tricky question to answer. The IRS assumes that most folks get a refund of $2900, but does not specify the average filer payment amount. Since there exists no standard amount, we modeled a few payments ($3K, $10K, $30K) to calculate the amount that got delayed because of the last minute outage. Number of filers who pay Avg. payee amount IRS revenue ($’s) on last filing day 10M $3K $30B 10M $10K $100B 10M $30K $300B So the government delayed getting some big money, but they do eventually get it all (didn’t we say that taxes and death are inevitable?). It’s important to note here that a lot of taxes are collected via W-2 forms, so filing does not mean the payee will actually pay, and in some instances, there will be refunds granted. So with that in mind, let’s now calculate the cost of the one day delay. To do this, we use the 1.6 percent* treasury yield on the money and we calculate the actual cost of downtime. Number of filers who pay Avg. payee amount IRS revenue ($’s) on last filing day Lost revenue for one day delay 10M $3K $30B $1.3M 10M $10K $100B $4.3M 10M $30K $300B $13.1M What you see is that even one day’s cost of downtime for the U.S. government is measured in millions of dollars. And for a government that is trillions of dollars in debt (and at least in theory focused on cost/debt reduction), these numbers add up quickly. So here’s a quick PSA for the U.S. government and for the IRS in particular: Your software application matters. And the customer experience matters. Update your systems, implement the proper controls, and get your act together so that we can rest assured our money is in good hands. If you continue to run your infrastructure on legacy systems, you’ll never be able to scale, stay secure or deliver the ultimate customer experience. With the pace of technological innovation, cloud is the future and you need visibility across the full application stack. But let us not forget the second moral of this story, said best by Abraham Lincoln: “You cannot escape the responsibility of tomorrow by evading it today.” And if you want to see customer experience done right, contact Sumo Logic for more questions on how to build, secure and run your modern applications in the cloud!

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Sumo Logic Gives Customers 171 Percent ROI: Forrester TEI Study

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Monitoring k8s-powered Apps with Sumo Logic

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Introducing the State of Modern Applications in the Cloud Report 2017

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Ever wondered how many AWS workloads run on Docker?

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Sumo Logic + New Relic = Comprehensive Application and Infrastructure Operations

At AWS re:Invent 2016 last week, New Relic and Sumo Logic announced a partnership that brings together two leaders in application operations. The integrated solution combines machine data analytics with application and infrastructure performance data to enable joint customers to use the New Relic Digital Intelligence Platform for visualizing the impact of software performance on customer experience and business outcomes. Why is this important and what does this mean for the industry? New Relic is the leader in Application Performance Management and provides detailed performance metrics across an enterprise’s digital business – customer experience, application performance, and infrastructure. Thousands of enterprises use the New Relic solution to proactively monitor and manage application performance alerts (“latency of application is spiking, application is unavailable etc.”). However, to get to the root cause of issues, IT teams also need complete visibility into the logs associated with the application, transactions and the supporting infrastructure. And that is where the integrated Sumo Logic – New Relic solution comes in. Sumo Logic turns machine data – structured and unstructured into operational insights, helping organizations more effectively build, run and secure modern applications and infrastructure. The Sumo Logic service enables customers to ingest and analyze logs with patented machine learning algorithms. And when integrated with New Relic’s full-stack visibility provides joint customers with: Complete picture of what’s happening with users, applications, and instances Proactive identification of application and infrastructure performance issues Faster troubleshooting and root cause analysis leveraging APM and log data However, it’s not just the comprehensive and integrated APM and log analytics views that distinguishes this partnership. What makes this partnership unique is the “operating model” of the two solutions. Like Sumo Logic, New Relic also focuses on modern applications and infrastructures that are developed using agile/DevOps methodologies, use microservices style distributed architectures and typically run in highly elastic and scalable cloud environments. And like Sumo Logic, New Relic is also a SaaS service, providing fast time-to-value and low total-cost-of-ownership for its customers (incidentally, both Sumo Logic and New Relic are in the newly announced AWS SaaS subscription marketplace) At Sumo Logic, we are thrilled to partner with New Relic. We believe that application operations is undergoing fundamental transformations and companies like Sumo Logic and New Relic are bringing a new vision to this market. Stay tuned to see more integration details emerge from this partnership.

December 7, 2016

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How Hudl and Cloud Cruiser use Sumo Logic Unified Logs and Metrics

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Announcing Sumo Logic’s Unified Logs and Metrics Solution

Are you suffering from swivel chair hell? Everyone knows that logs and metrics represent two sides of application and infrastructure “machine data”: Metrics can provide your app and infrastructure KPI’s like CPU, memory usage, latencies, SQL execution times etc. Logs provide you context into application and infrastructure execution KPI’s – errors, warnings, relevant events like configurations, etc. So it’s no wonder that integrating the two streams can provide incredible insights and help IT ensure the performance and health of their application and infrastructure. However, up until now, managing log and metrics has required disparate (or poorly integrated) solutions. The lack of common data, visualization and context creates many challenges, including: Inefficient swivel chair management High MTTI/MTTR because of poor troubleshooting context High TCO with multiple tools Limited DevOps collaboration etc. If this is your problem, your life changes today ! Say hello to Sumo Logic’s Unified Logs and Metrics solution. Sumo Logic’s Unified Logs and Metrics Solution Today, Sumo Logic, the leading cloud-native, machine data analytics service, announced the general availability of Unified Logs and Metrics, the industry’s first machine data analytics platform to natively ingest, index and analyze metrics and log data together in real-time. Powered by patented machine learning technology, Unified Logs and Metrics transforms structured and unstructured data into real-time continuous intelligence for today’s modern applications and business insights. Key capabilities of the solution include: Out of the box support for AWS, infrastructure and applications metrics: Sumo Logic offers support for Host Metrics such as CPU, memory, disk usage and AWS Cloudwatch metrics (from services like AWS Cloud Trail, Elastic Load Balancing, Amazon Kinesis, AWS Config, VPC Flow Logs and Amazon Simple Storage Service (S3)). Easily extend support for custom apps and infrastructure: The Sumo Logic platform supports the Graphite protocol support, which enables customers to easily extend collection and analysis to other app and infrastructure as well as custom metrics Powerful Real-time Analytics for Troubleshooting – through machine learning, Sumo Logic enables advanced analytics of logs data and metrics data for contextual troubleshooting and quicker root cause analysis of issues. View logs and metrics in a unified dashboard : Sumo logic enables users to view, filter and report logs and metrics in one dashboard to reduce “swivel chair” management and lower mean time to identify (MTTI) and resolve (MTTR) issues. Benefits for customers Sumo Logic customers have seen several benefits with the solution: Improved customer experience by proactive management of application health Faster performance troubleshooting with contextual analysis and dashboard of logs and metrics Lowered total cost of ownership by eliminating multiple tools for logs and metrics analytics Improved DevOps collaboration by providing a single source of truth that can be securely accessed and analyzed by IT OPs, DevOps and Dev teams. As one early customer for ULM described it: “We have many (5+) disparate tools to monitor our cloud-based modern apps and infrastructures. It takes us hours to identify and troubleshoot issues currently and ULM will cut that to minutes” Want to learn more? If you are interested in learning how real-world customers are using this solution, attend our upcoming webinar, featuring Sumo Logic customers who will discuss how they are leveraging the Sumo Logic ULM platform to improve application health and management. Register at the following linksd: https://info.sumologic.com/Sumo-Logic-Unified-Logs-Metrics-Webinar.html