2022 Gartner® Magic Quadrant™ SIEM
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Real user monitoring (RUM) is an important aspect of application performance management that helps capture and analyze every event that your users make within your application or website. It provides real user metrics and measurements that help you gain insight into the user experience and allows you to assess performance and develop important business decisions related to the digital customer experience.
While application performance management is a difficult and complicated task, there are ways that businesses and DevOps teams can make their lives easier. The two most important things when considering application performance are how users are experiencing your application from their end and how readily equipped your team is able to understand and transform data into business insights and strategies.
This is where RUM can be a huge help for your application monitoring and data collection/storage needs.
Because of how many data-event transfers are made in any single day, week, or monthly cycle, there is a ton of data to analyze. Fortunately, robots RUM solutions provide data visualization features that make it easier to understand and gain actionable insights across the various measurements, metrics, and charts produced by your solution.
Some of the most common data events captured through a RUM solution include:
Delays that occurred on the client
Overall end-to-end transaction times
Can perform high-level monitoring, alerting
Troubleshooting any potential slow-downs
Geographic locations of users
User-end operating systems and browsers
Other comprehensive details about the specific performance of top users
End-to-end journey of user experience
Some benefits of RUM include the ability to measure Service Level Objectives (SLOs) and indicators with ease and track the entire user journey.
Benefits of RUM
Limitations of RUM
SLOs need to be measured and maintained in order to maintain standards of service over a period of time. This can be difficult because there are so many metrics and indicators to track, but because RUM provides comprehensible real-world measurements of all key targets, you have access to valuable data and insights that make maintaining your SLOs and SLAs easy.
Tracking the user journey is another important aspect of application management, and RUM solutions will help contextualize user events by providing you with important attributes like profile IDs, names, email addresses, and other user-related information. You can also learn about how the various interactions within your app, like payments, receipts, and taps, are functioning. You can identify any delays or errors within the journey and start the appropriate resolution steps.
When evaluating RUM vendors, you want to find a solution that includes some of the following features:
Sumo Logic ingests data from your applications and services, analyzing and contextualizing insights for application reliability and user experience.
Through Sumo Logic's full-stack observability, you can use a flexible, powerful, and scalable RUM solution to gain even better visibility. Read more about RUM here and Sumo Logic Application Observability.
Reduce downtime and move from reactive to proactive monitoring.