As organizations scale and grow, teams begin to emerge with areas of specialization and ownership. Dependencies develop, with individuals and teams acting as service providers to other functional areas. We’re finding information technology and DevOps teams rely on Sumo Logic for not just their own monitoring of application health and infrastructure, but also for sharing this data out to other functional areas such as customer support and business analysts, to empower them to make stronger data-driven decisions. Our top customers such as Xero, Acquia and Delta each have hundreds if not thousands of users spread across multiple teams who have unique data needs that align with varying business priorities and wide ranges of skill sets. Scaling our platform to support the data distribution and sharing needs of such a broad and diverse user base is a key driver of Sumo Logic’s platform strategy. To this end, we are excited to announce the general availability of our new Content Sharing capabilities. Underlying this updated ability to share commonly used assets such as searches and dashboards is a secure, fine-grained and flexible role-based access control (RBAC) model. Check out our intro to content sharing video for more details. Collaboration with Control The updated model allows for data visualization assets such as searches and dashboards to be shared out individually (or grouped in folders) to not just other users, but also to members of a particular role. Users can be invited to simply view the asset or participate in actively editing or managing it. This allows for individual users to collaborate on a search or dashboard before sharing it out to the rest of the team. When new information is discovered or a meaningful visualization is created, they can be easily added to a dashboard by anyone with edit access and and the change is made immediately available to other users. While ease-of-use is critical in ensuring a smooth collaboration experience, it should not come at the price of data security. It is always transparent as to who has what access to an asset and this access can be revoked at any time by users with the right privileges. Users can control the data that is visible to the viewers of a dashboard and new security measures such as a “run-as” setting have been introduced to prevent viewing or exploitation of data access settings put in place by administrators. Business Continuity Supporting business continuity is a key conversation we have with our customers as their businesses grow and their data use-cases evolve and deepen. This new set of features reflects Sumo Logic’s belief that the data and its visualizations belong to the organization and should be easily managed as such. We’ve replaced our single-user ownership model with a model where multiple users can manage an asset (ie, view, edit and if required, delete it). This ensures that a team member could, for example, step in and update an email-alert-generating scheduled search when the original author is unavailable. Even if the asset was not shared with other team members, administrators now have the ability (via a newly introduced “Administrative Mode”) to manage any asset in the library, regardless of whether it was actively shared with them or not. The user deletion workflow has been simplified and updated to support business continuity. When a user is deleted, any of their searches and dashboards that are located in a shared folder continue to exist where they are, thus providing a seamless experience for team members depending on them for their business workflows. Administrators can assign and transfer the management of any assets located in the user’s personal folder to another team member with the right context. (Previously, administrators would have had to take ownership and responsibility.) Teams as Internal Service Providers Development teams that own a specific app or run an area of infrastructure, are increasingly seen as internal service providers, required to meet SLAs and demonstrate application health and uptime. They need to make this information easy to discover and access by field and service teams who in turn, rely on this data to support end customers. Our newly introduced Admin Recommended section allows administrators to set up organizational folder structures that facilitate this easy interaction between producers and consumers. Relevant folders are pinned to the very top of our Library view, enabling easy discoverability to infrequent users. The contents of these folders can be managed and updated by individual development teams, without the administrator needing to intervene. This allows for sharing of best practices, commonly used searches and dashboards as well as enables users to create team-specific best practice guides. As data-driven decision-making becomes the norm across all job functions and industries, the Sumo Logic platform is designed to scale in performance, usability and security to meet these needs. Features like fine-grained RBAC and administrative control, coupled with intuitive design make information accessible to those who need it the most and enable the creation of workflows that democratize data and drive business growth. Upcoming Webinars To learn more about how these features can be applied at your organization, please sign up for one of our upcoming webinars on May 1st (2:00 p.m. PST) or May 3rd (9:00 a.m. PST)
“In God we trust, all others must bring data.” – W. Edward Dennings Over the years, we’ve all internalized the concept that data driven decision making is key. We’ve watched as digital businesses like AirBnB, Uber, and Amazon far outpace their competitors in market-share and profitability. They do this by tapping into continuous intelligence: they use the data generated as users interact with their applications to provide customized experiences – allowing them to learn and adapt quickly to where their users want to be. I had always imagined decision-making at these companies to be kind of like the stock photo; a well-heeled executive looking at an interesting chart and experiencing that moment of brilliant insight that leads to a game-changing business decision. The reality though, is that it was never as simple as that. It was hard work. It was not one key decision made by one key executive. It was several hundreds of small every-day decisions made across all levels in the organization by all kinds of individuals, that slowly but surely inched the company across the finish-line of success and sustains them today in their continued growth. The better equipped employees were with the relevant data, the better they could execute in their roles. At most companies, the decision to be data-driven is simple, actually getting to that state, not so much. Conversations might go something like this: “We should be more data-driven!” “Yeah!” “What data do we need?” “Depends, what are we trying to solve?” “Where’s the data?” “How do we get to it?” “What do we do once we have it?” “How can we share all this goodness?” At Sumo Logic, we’ve already cracked the hard fundamental problems of getting to the data and being able to ask meaningful questions of that data. We support a vast and scalable set of collection tools and at Sumo’s core is very powerful machine data analytics platform that allows our customers to query their logs and metrics data to quickly derive insights and address impactful operational and security issues. We’re working our way up the problem chain. Now that we can easily get to the data and analyze it – how do we use it as an organization? How can our machine data tell our infrastructure engineers about the health of the service, the support team about performance against SLAs, help PMs to understand user adoption and find a way to summarize all of this into a format that can be presented to executives and key stakeholders? To solve this, we recently introduced the concept of public dashboards; data-rich dashboards that could be shared outside of Sumo and across the organization. This helped expose data to users who relied on it to make decisions, but who were far removed from the actual applications and infrastructure that generated it. Now, we’re tackling a deeper issue: how do users and teams collaborate on data analysis within Sumo? How do they learn from each other about what kind of metrics other teams collect, what are best practices and how do they learn and grow exponentially as an organization as they become empowered with this data? We plan to solve this, later this year, by allowing users to share their dashboards, log searches and metrics queries with other users and roles in their organization. Teams can collaborate with each other and control with granularity how different users and roles in the organization can edit or view a dashboard or a search. Administrators can efficiently organize and make accessible the content that’s most relevant for a particular group of people. We’ve embraced the concept of Universal Access to mean accessibility to Sumo and more importantly, the data in Sumo, to all users regardless of their skill or experience levels with Sumo. We’ve redesigned Sumo to be contextual and intuitive with the introduction of simpler navigation and workflows. Current users will appreciate the new types of content that can be opened in tabs – such as dashboards, log searches, metrics queries and live tail – and the fact that these tabs are persistent across login sessions. New users will have a smoother onboarding experience with a personalized homepage. To check out the new UI (beta) & learn more about how Sumo Logic can help your organization be more data-driven, sign-up today!
Today, Sumo Logic is announcing a host monitoring app that provides comprehensive and native metrics visibility into a server and its resources. Now, customers using Sumo Logic can get detailed host metrics, analyze these metrics and visualize them (overlayed with other host metrics and side by side with logs) to optimize application and infrastructure performance. Sumo Logic App for Host Monitoring The Sumo Logic App for Host Metrics, helps you understand and correlate key metrics for monitoring your hosts (either Windows or Linux). The table below lists out the key metrics you can monitor out of the box with Sumo Logic: Key Host Metrics Visualized Host Metrics CPU User Time, System Time, Idle Time, Avg Load Time Disk Disk Used, Bytes Available, Reads, Writes, Read Bytes, Write Bytes Memory Total, Percentage Used, Total Free, Buffered and Cached TCP Connections Inbound, Outbound, Listen, Established, Close Wait, Time Wait Network In Packets, In Bytes, Out Packets, Out Bytes As an example of how to use the Host Metrics app, let’s drill down into the CPU dashboard. Host Metrics – CPU The CPU dashboard is structured to provide information at 2 levels of granularity: CPU metrics for an individual Host CPU metrics for the entire deployment This side-by-side view helps you compare/evaluate the performance of a single host in the context of the entire deployment. Panels for CPU user time and CPU system time help you understand where the CPU is spending most of its cycles. In most typical situations, user time is considerably higher, as that’s what’s going towards processing your applications. The system time is usually a much lower metric. An unusually high system time could indicate the kernel is over-busy executing system calls, such as I/O. On the other hand, an unusually high CPU user time could be an indication of inefficiency in the application code. To learn more about your Host Metrics, check out from the App available in the preview tab in the Sumo Logic library. Learn more Help and Documentation Customer Support Sumo Logic Community